Welcome to Collector Mart, your go-to online marketplace for collectors and enthusiasts. We are committed to providing a safe and trustworthy platform for both buyers and sellers. This Refund and Dispute Resolution Policy outlines the procedures and guidelines for addressing various issues that may arise during transactions.
Section 1: Buyer Protection
At Collector Mart, we understand the importance of ensuring a secure and enjoyable shopping experience for our buyers. We have implemented procedures to protect buyers from the following situations:
1.1 Sale of Fake, Replica, or Counterfeit Goods:
If you receive an item that is determined to be fake, replica, or counterfeit, you may be eligible for a refund. Please contact our support team to initiate the resolution process.
1.2 Sale of Items Not in Stock:
If a seller fails to fulfill an order because the item is not in stock, Collector Mart will investigate the matter. If the claim is found to be valid, we will facilitate a refund.
1.3 Non-Delivery or Lack of Communication:
In the event a seller takes payment for an item but fails to post it, or if there is a lack of communication between the buyer and seller, you can file a dispute. Collector Mart’s Dispute Resolution team will step in to assist in resolving the issue.
1.4 Damaged Items:
If an item arrives in a damaged condition, you may be eligible for a refund. Please document the damage and contact us with the necessary information and evidence.
1.5 Unexpected Cancellation:
If a seller cancels a purchase unexpectedly, we will investigate the circumstances and take appropriate action to protect the buyer’s interests.
Section 2: Dispute Resolution Process
To initiate a dispute resolution process, please follow these steps:
Contact the Seller: Attempt to resolve the issue by contacting the seller directly. Most problems can be resolved through open communication.
Contact Collector Mart: If the issue remains unresolved or the seller is unresponsive, you may contact our support team to initiate a dispute.
Provide Evidence: To help us investigate your claim, please provide any relevant evidence, such as photographs, communication records, or any other documentation related to the transaction.
Dispute Resolution Team: Our dedicated Dispute Resolution team will review the case and work towards a fair and satisfactory resolution.
Section 3: Seller Protection
We understand that sellers also need protection from fraudulent buyers. Collector Mart relies on both our own and PayPal’s buyer and seller protection policies to safeguard both parties during transactions. If a buyer files a dispute through PayPal, the case will be handled according to PayPal’s policies.
Section 4: Fraudulent Refund Requests
Collector Mart takes fraudulent refund requests seriously. If a seller believes that a refund request is unjust or based on false claims, they should provide evidence to support their case. Our Dispute Resolution team will investigate and determine the validity of the request.
Please remember that both buyers and sellers are expected to adhere to our Community Guidelines and maintain open and respectful communication throughout the resolution process.
We aim to provide a transparent, safe, and efficient marketplace for collectors, and we are here to assist you in resolving any issues that may arise. Your trust is essential to us, and we are committed to maintaining a platform that upholds the highest standards of integrity.
Thank you for choosing Collector Mart as your marketplace for collecting and trading.
